Delivery will be made using one of our own 18 tonne rigid box lorries. Please ensure their is access for this type of vehicle, if you can foresee an issue just tell us at the point of order so we can endeavour to make alternative arrangements. Our delivery driver will offload next to the vehicle, if you need the products putting somewhere specific then please ensure there is someone available to assist our driver.
If your new door is going to be fitted in a new opening, by this I mean an opening which has not had anything fitted there previously, the measuring technique is quite simple.
Assuming that the door is going to be fitted between brickwork and that the aperture is square and level, you should deduct 10mm from the total brick-to-brick width and also make a 10mm deduction from the brick-to-brick height.
Due to their being many different types of door installations it is very difficult to identify every scenario. Therefore we would strongly suggest that you consult your builder for this information so that there is no ambiguity regarding the sizes.
Although rare, problems do happen. You can use our website to tell us about your problem, just click on the customer care page and click on ‘tell us about a problem’. Following which a member of our customer care team will be in touch.
As all products are bespoke and unique to you we ask for full payment with order. On installation orders you can pay for the installation part of the order on completion.
Talk to us and we will be able to put you in contact with one of our trusted trade partners who will be able to supply and install.